Over the past few weeks cyber threats have picked up all across the country. Cyber criminals are trying to catch people and organizations off guard by capturing key personal information, security IDs and passwords. Recent attacks have tried to disrupt websites in order to deny consumers and businesses access to their personal and financial information. They do this by sending multiple requests to the website to overwhelm the system's ability to respond. This blocks access by legitimate consumers and businesses. This is just one way they cause malicious mischief. Other very serious scams happen when consumers receive suspicious emails or requests (by phone, texts, or mail) to follow a link to a site that looks legitimate but is actually a phishing scam to either get personal information or to install a malware virus that can track every keystroke from your personal computer.
Tips to remember:
- Don't go to sites or answer emails from suspicious requestors.
- Always protect your user IDs and passwords and change them regularly.
- Be cautious about what information is on social networking sites (everyone can find this information).
- If you surf the internet, perform your banking transactions from a different computer.
- If you think you have had your personal information stolen or compromised, contact our Customer Care Center at 888-275-3434 (option 3) Monday–Friday, 8 am to 5 pm Pacific time to speak with a representative. If you bank with other financial institutions contact their customer support line immediately to report it.